:Base TechSupportAssistant.hlp
1 Introduction
2 Overview=Overview
2 What Tech Support Assistant Does=WhatItDoes
2 General Advice: Newer Files are Generally Better but Not Always=Advice
2 Quick Tips=QuickTips
2 Problem Icons=Icons
1 Describe The Problem
2 Introduction=DescribeProblem
2 Does restarting Windows change the behavior of the application?=IsRestartable
2 Is the problem consistent and repeatable?=IsRepeatable
2 Is this the only application that is misbehaving?=IsOnlyAppWithProblem
2 Does the application load successfully?=IsLoadOK
2 Did the application work correctly in the past and just recently start having problems?=IsRecentProblem
2 Does the problem involve using QuickTime?=IsQuickTime
2 What are the symptoms of the problem?=Symptoms
1 Check Application Configuration
2 Introduction=CheckConfig
2 Minimum Requirements=CheckMinReqs
2 Program, DLL, Active X/OCX/VBX, and Driver Files=CheckFiles
2 INI and Registry File Settings=CheckINIReg
2 Active X/OCX, OLE Server, and Type Library Registry Settings=CheckOLEReg
2 A Comparison of the Check Application Configuration and Check Recent Changes Sections=RecentVsCheck
1 Check Recent Changes
2 Introduction=RecentChanges
2 Check Recent Changes=RecentChangesCheck
2 A Comparison of the Check Application Configuration and Check Recent Changes Sections=RecentVsCheck
1 When All Else Fails
2 Introduction=WhenAllElseFails
2 Check the Application's Read Me File=CheckReadme
2 Check for General Software Problems=CheckSoftware
2 Check for General Hardware and Driver Problems=CheckHardware
2 Try Restarting Windows in Safe Mode=CheckSafeMode
1 How To Contact Technical Support
2 Introduction=HowToContact2
2 User Information=UserInfo
2 Problem Information=ProblemInfo
2 How to Contact Technical Support=TechSupport